CAREERS

Role Overview

As our Ground Staff, you play an integral role in ensuring our passengers have a seamless and enjoyable travel experience. From check-in to ensuring passenger comfort during flights, you’re the face of our company. Responsible for quality passenger services, addressing queries, and ensuring all safety and security concerns are handled promptly.

Responsibilities

• Check-in Assistance: Manning the check-in counters, rebooking or redirecting customers, and providing timely updates.
• Gate Duties: Manning arrival and departure gates, assisting passengers pre-boarding and post-landing.
• Cabin Services: Ensuring passenger comfort by cleaning and restocking planes.
• Ticketing and Reservations: Issue tickets, take phone reservations, and provide boarding passes.
• Luggage Management: Assisting with luggage check-ins, ensuring all baggage is delivered, and in some cases, screening luggage for security.
• Special Assistance: Providing help for disabled passengers and ensuring their comfort.
• Outside Terminal Duties: Managing luggage loading/unloading, assisting passengers and flight crew in boarding, and guiding pilots for taxi spots.

Qualifications

• Bachelor’s degree in any field.
• Experience in a Customer Service environment.
• TOEIC score of 500 within the last two years
• Proficient with Microsoft Word & Excel.
• Detail-oriented, self-motivated, and maintains a positive attitude.

Skills

• Effective communication skills in both Thai and English. Knowledge of other languages is a plus.
• Outstanding problem-solving skills.
• Ability to work in shifts with a consistent positive demeanor.
• Knowledge of aviation technology and ticketing software.
• Ability to remain calm and friendly with passengers, even under stress.
• Team player with a proactive approach to tasks.