Privacy Policy

Thai Seaplane Co., Ltd. (“Thai Seaplane” or “we/us/our”) is steadfast in our commitment to protect your privacy. Thai Seaplane announces this Privacy Policy (the “Policy”) to comply with Personal Data Protection Act 2019 as well as its amendments and relevant subordinate regulations

This Privacy Policy pertains to our websites, mobile applications, customer service, social media channels, online communication platforms, and any other medium where personal data might be collected.

For the purposes of this policy, “Personal Data” signifies data that identifies an individual, either directly or indirectly, excluding data of deceased individuals.

Types of Personal Data We Collect

When you interact with our services, the following types of personal data might be collected:

Full name, nationality, date of birth, gender, passport or ID card details, and any other government-issued identification data.

Mailing address, email address, phone numbers, and emergency contact information.

Flight dates, destinations, frequent flyer or membership numbers, special service requests (like seating arrangements), travel companions or group details, and any other related travel details.

Payment methods, invoice information, bank account information, credit or debit card information, billing address, and any related transaction details.

Information on how you use our websites or mobile app, IP address, device type, and any other related technical data for service enhancement and security.

Preferences regarding marketing communications, feedback, survey responses, and any communication held with our customer service.

Where necessary, and with consent, we may collect health-related information for passengers requiring special assistance.

Information shared by third-party partners, such as Welovebooking or Advance Web Service Co., Ltd, that’s relevant to the services we provide.

Thai Seaplane commits to only collecting personal data that is essential for the delivery of our services, the enhancement of your experiences, and compliance with legal or regulatory obligations.

Usage and Disclosure of Personal Data

1. We collect your Personal Data to:
   • Confirm and manage bookings.
   • Authenticate passenger identity.
   • Administer accounts, reservations, and transactions.
   • Process payments with providers, including our third-party ticket management system, Welovebooking, a subsidiary of Advance Web Service Co., Ltd.
   • Facilitate travel.
   • Comply with legal or regulatory obligations.
   • Record transaction or travel history.
   • Communicate with you for administrative or commercial reasons. If opted in, promotionalinformation tailored to purchasing history and preferences may be sent.

    

2. Personal Data may be disclosed to:
   • Affiliates or entities connected to Thai Seaplane, data processors, and service providers necessary for operational duties.
   • Third-party suppliers or agents offering products or services purchased.
   • The court service and/or regulators, law enforcement, emergency contacts, civil
     proceedings participants, auditors, and insurers.
   • Personal Data will be collected, used, and processed with your consent for the above-mentioned purposes.

    

3. By engaging with our services, you authorize us to use your Personal Data as described.
4. We might occasionally send you tailored service and offer updates.
5.  In any event, you can access, modify, delete your personal information, or withdraw consent by contacting our Customer Service. However, withdrawal might restrict service accessibility.
6. If you withhold consent where it’s legally mandated to provide personal data, our full range of services might be unavailable, or you may receive reduced benefits.

How to Contact Us

For inquiries or to exercise rights concerning personal data, please contact us at:

Thai Seaplane Co., Ltd., 5 th Floor 2 K.C.C. Building, Silom Sub-district, Bang Rak District, Bangkok 10500

Phone: +669 3492 9988

Email: info@thaiseaplane.com

This Privacy Policy has been created on 5 October 2023